Program Specialist
Join 35 Mile Foundation as a remote Program Specialist, supporting the delivery of a digital equity internet program that helps historically marginalized communities access affordable broadband. You’ll serve as the first point of contact for customers, resolving issues, analyzing program data, supporting billing reconciliation, and creating resources.
35 Mile Foundation Program Director
Full-time
Remote, based in the U.S.
$80,000
Role
As 35 Mile Foundation’s Program Specialist, you will provide direct support to the Program Director in the execution of the 35GO internet program. Your primary responsibility will be to serve as the first point of contact for 35GO customers, ensuring timely and accurate communication, issue resolution, and overall satisfaction. You will also support operational processes, assist with data reporting, help create materials and resources that strengthen program delivery and impact and periodically deliver customer training.
Job DUTIES
- Responsible for day-to-day program coordination and customer service functions, including responding to inquiries, resolving client issues swiftly, and maintaining clear and organized documentation of all customer interactions.
- Pull, analyze, and summarize program data and reports to support ongoing performance tracking.
- Assist with the development of materials, resources, and communication tools that advance our low-cost broadband initiatives.
- Support billing and credit reconciliation, ensuring accuracy and compliance with established procedures.
- Support other team members with project coordination, data entry, and administrative tasks as needed.
- Collaborate with the Program Director to identify areas for process improvement and enhance overall program efficiency.
- Other duties as assigned.
Core Competencies
- Customer service and communication skills
- Problem-solving and issue resolution
- Data organization and reporting accuracy
- Attention to detail and follow-through
- Teamwork and collaboration
- Time management and prioritization
- Adaptability and initiative
- Confidentiality and professionalism
Qualifications
- Has foundational experience in program coordination, customer service, or data management.
- Demonstrates the ability to manage multiple priorities with accuracy and attention to detail.
- Experience with CRM systems, Microsoft Office Suite, spreadsheets, and basic reporting tools preferred.
- Experience in digital equity, Hubspot or AccountHub is a plus.
- Requires an associate’s or bachelor’s degree and 2–5 years of relevant experience, or equivalent combination of education, training or experience.
About 35 Mile Foundation
35 Mile Foundation is a grantmaker, partner, and technology collaborator working to narrow the digital divide and advance social justice. Through 35GO, our mobile internet program, we provide affordable, high-quality internet access and low-cost devices to nonprofits, schools, libraries, and social welfare agencies, who in turn help the people they serve get online.
We are dedicated to promoting digital equity and social justice by ensuring that all communities have access to the resources and skills needed to thrive in a digital world. We help people bridge the digital divide through grants, low-cost internet access, and advocacy.
Our Mission
We are on a mission to help historically marginalized people step across the digital divide by funding digital equity initiatives and unexpected opportunities that enable affordable internet access and advance social justice.
Our Vision
We envision a future where everyone has the opportunity to fully participate in our digitally connected society and economy.
How to Apply
Interested candidates should submit a resume and a cover letter to careers@35mile.org outlining their qualifications and experience in digital equity by November 8, 2026.
35 Mile Foundation is an equal opportunity employer and encourages applicants from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.